If we’re friends on Facebook you know that I had an encounter last night that ended in a very awkward moment for the other person. It probably wasn’t the most spiritual thing I could do to post about it, but what can I say? I saw a lesson there … for me. When I lead with my ego I ALWAYS learn a lesson. The hard way. I am ALWAYS right-sided. My ego is smashed. I have found out that if I lead with my ego, I will find humility through the ensuing humiliation. So what does this have to do with legal marketing? Everything. In a profession where I am often referred to by the lawyers, lumped together with every other staffer, from the copy room to the C-Suite, as a “non-lawyer,” I have had to learn how to find my place. It is such a fine balance. In other businesses, the marketing and sales team are seen as revenue drivers, strategic team members, leaders. In many a law firm we are seen as nothing more than a cost center and a annoying, and pricy, necessity. On average, in most companies, the marketing budget is 10% of revenue. In a law firm, yeah, not so much. As in 2-5%. If you’re lucky. I’ve been in legal marketing for 16 years and that percentage has stayed consistent. I have had three situations, one as recent as last week, that have been a personal evolution and a reminder that when I think I am hot shit, I will be reminded by some force in the universe that I am not. My humility (and ego) must rest in that I do this (writing this blog, volunteer service and speaking in LMA) for fun and for free. And, in return, I have found that I learn more about myself, legal marketing, business, and leadership than I realize.
Continue Reading Am I leading with my ego?

We all have our bad days. But when your bad day ends up in the social media viral loop, or on CNN’s website, your day just went from bad to f***ed-up.

Over in my Legal Marketers Extraordinaire group on Facebook* we’re discussing the LinkedIn rejection letter that has gone viral, as well as the founder of the latest pay-to-play on-line network for lawyers. She’s a peach. I’d link to a story about her, but, if you do your own Googling, you’ll understand why I won’t.

* message me via The Legal Watercooler page the email you use for Facebook for an invite

I suppose time will answer a new age-old question to rival the chicken and the egg:

Which came first, the a**h*** or social media?

Right now I have to go with a**h***s.Continue Reading Social media once again reveals the a**h***s

My daughter is in middle school. The breeding ground for haters and bullies, so it is a conversation we are constantly having in our home.

Thinking back on my middle (then junior) high school days, at the same school, and my experience as an adult, I just told her:

You’re nobody without haters.

Haters are gonna hate. Bullies are going to bully. But really, I think they are just fans and secret admirers, but their egos won’t let them say so.

Think of it this way: You must be doing something right if you are ruffling feathers.

So embrace your bullies and haters.

Over the few weeks there are several Legal Marketing Association-related conferences, in addition to the local chapter and City Group events:

Ready. Set. Let the #LMAMKT AND #LMACME trolls go!!

Oh, the attacks on the speakers. What we do. What we say.

The attacks on the content. The profession.

It won’t stop all day. And then they’ll get mad when no one engages with them.

I don’t know about you, but when I really don’t like someone or something, I just ignore it. It’s called apathy. I just don’t care.

So, just for today and tomorrow, I will remind all of you to ignore the haters and bullies. As a story teller, I have my own reasoning (ask me about it tomorrow) as to why our haters HATE legal marketers so much.
Continue Reading Haters, bullies, fans and secret admirers – LMA style

Wake Up and Smell the Coffee
Wake up and smell the coffee people.

Wake up and smell the coffee: Google matters. Google counts. Copyblogger said so this morning (Seriously. Go get some coffee and click on the article. It’s a must read today):

A forewarning from Google’s Chairman

Just 19 days after my predictions for 2013, the Wall Street Journal published its comments on The New Digital Age, a book written by Google’s chairman, Eric Schmidt. These comments included this quote (bold is mine):

Within search results, information tied to verified online profiles will be ranked higher than content without such verification, which will result in most users naturally clicking on the top (verified) results. The true cost of remaining anonymous, then, might be irrelevance.

This is a powerful statement by one of the most powerful people in Google. Schmidt makes it clear that Authorship will be a very material factor in search ranking.

For those of us operating in the legal community this is REALLY good new. Why? Because lawyers have content. Lots of it. The job of the legal marketer is to help them get that content into digital, and connect with the Google game. I’m not talking about gaming Google, but realizing that Google has a strategy to promote good content, and we legal marketers and lawyers need to stay awake and on top of it.
Continue Reading Google Profiles + Google Author Ranks + Google In-Depth Articles = WAKE UP!!!