Look, we’ve all messed up on the job. Sometimes it’s behind the scenes where it can easily be covered up. Sometimes it’s in front of the attorneys at the annual retreat.

Either way, when these things happen in-house where our clients, peers and competitors are none the wiser — we hope — we have more

I just checked my calendar and, yup, it really is 2012.

Other than the earth coming to an end later this year, it’s about fricken time you got a website.

There just aren’t any good excuses out there.

Yeah, I’m talking to you solo and small firms out there.

And this is especially true for those of you who represent consumers – family law, divorces, child custody, employment matters, trusts & estates. I’d add personal injury, DUI and immigration to the list, but those folks are marketing machines.

Seriously. If you Google yourself or your firm, what do you find? If the answer is NOTHING, than you are LOSING business every day, and you don’t even know it.

Case in point:Continue Reading Get a fricken website already

Seriously, I have not planned on these blog posts for the past couple weeks being focused on customer/client service, but that appears to be what’s in front of me. My assistant just brought in my mail, fanning herself and laughing. And here’s why:

I swear, I am not making this up. I get SEVEN of

It happens to the best of us, and it happened to me last week. I f***ed up at work and it pissed a partner off big time. He was right to be pissed, because I f***ed up. My first instinct was to deflect the blame and project it onto him (Too sensitive?? Doesn’t understand the