Finishing up rolling out a new website in 2018, but already looking ahead to 2019 and my need to roll out an experience management system. Looking at the different products and excited to hear the case studies in this session.

Kudos to the moderator for not just including people using their product.

Why do you need an experience database?

Tips

  • Pick a time frame for the data to import for the project (5-10 years)
  • Each practice to decide the parameters for the data to collect
  • System can rank the strength of the matter based on the hours billed, people still working at the firm (based on hours billed)
  • Sync with your website for representative matters
  • Also filing lateral hire matters
  • Use NAIC, SIC, or Duns

Benefits to the firm

  • Attorneys are doing less
  • Email clutter is going down
  • Firm is trusting that the data is valid
  • Once the matter is open (which is the same), the data is then fed into the system
  • Benefits to the pricing people was a hidden gem

Lessons Learned

  • If you’re not currently tracking the data, start. Give yourself a head start.
    • Add client matter name/number to the Chambers submissions and the representative matters on the website
  • Get every administrative function at the firm involved from the start

Before and After


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The Winston team is here to present on lateral success, especially surrounding their launch of their Dallas office (50 attorneys from nine different firms). But let me just say, it’s nice being in a room that is a good size and classroom sized. Yeah!! (Still no power strip, but girl can’t have it all in life).

The Panel

Learning Outcomes

Setting the Stage


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First off my rant: Seriously. Could LMA have given this program the smallest room available? Strategy with Jennifer Manton, Nat Slavin, and Wendy Bernero. Come on … learn your audience all ready.

Here we go:

In the past, law firms did everything, now we need to focus.

If you’re not strategizing, you have put yourself in a disadvantage in the marketplace. This is our new normal. The good ol’ days are not coming back. The client is the general contractor and you are the sub-contractor. Time to rightsize your thought process.
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The Hall of Fame and Your Honor Awards are being honored and showcased this morning at the 2018 LMA Annual Conference. These are our best members and our inspirations. And we are celebrating them this morning.

  • At 8:15
  • In the morning
  • On Day 2 of a conference.
  • In New Orleans.

I’ll just leave that here.

LMA Recognition Awards | Hall of Fame

I want to personally thank Ann Gallagher and Jeff Reade for your contributions to our association and to our profession as a whole. Thank you for blazing the path that I was easily able to follow.

Congratulations to all who were recognized with a Your Honor Award. The LMA conference is all about connecting and inspiring, so PLEASE click through and learn more about what your peers (and competitors) are doing:

2018 LMA Your Honor Awards Winners


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Okay, let’s begin with the rooms size. Who would have thought so many people would want to participate in a deep dive program on strategic planning lead by this group ^^^^^^^^^^^^^^^^^^^^^^^

Let’s begin with the why? Why is strategic planning so popular again?

What’s the difference between strategy and strategic planning?

Kim: A

AI is more than just a buzz word. AI is touching everything that we do, even when we don’t recognize it as doing so.

So, let’s start with the room is too small for a topic this relevant, especially considering last year the room was three times the size and PACKED. So, when the room is standing room only, I have no issues sitting on the floor.

AI doesn’t just understand the words, but understands what the words mean for a phrase like “raining cats and dogs.”

WHAT IS AI?

Mark Greene, Market Intelligence LLC, goes over what AI is. I went to the session last year. I know I tweeted on it, but apparently I didn’t write a blog post … sorry about that. It was one of the best programs I attended. But here are a couple slides from today:

WHAT IS WATSON?


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