On Tuesday night I blogged here about an incident with my NOOK and my feeling that I, a loyal customer, wasn’t being taken care of by Barnes and Noble.
I got into a war of words with some loyal customers on Facebook who felt I should be satisfied with the offer I was being
Keynote speaker James Kane is here to talk about loyalty. Why do some people stay, and some people leave? But we’re loving his slide deck – it’s all about getting to know him. You can fan him here on Facebook.
Our brains were going crazy during his presentation because we were finding something similar to