It’s about being a trusted and respected advisor with the skills and knowledge to get the job done. … It’s about excellent client service and remembering the other golden rule: The customer or client is always right.
“Numerous surveys and studies tell us that clients hire lawyers (not law firms) and they hire lawyers they know, like and trust. Well, there it is! Marketing legal services is all about being known, liked and trusted by people in the position to hire or refer you. But relationships don’t happen by accident. They must be grown and cultivated over time.”John Remsen, The Remsen Group