Once a major blunder has occurred, can your reputation be saved? With the proper steps, yes, it can. For those of us old enough to remember the Tylenol scare of 1982, we know that a brand can not only recover, but be stronger than ever.

But Tylenol had the luxury of only having to deal

Recently I participated in a twebinar on the subject of “Listening” where “Two ears and one mouth,” a shortened Epictetus quote was recycled throughout the sound bites and tweets. The entire quote is ““We have two ears and one mouth so that we can listen twice as much as we speak.” It got me